FAQ

When do you ship the packages?

We ship packages Monday through Thursday.

 

Can I get a refund for a discounted item?

Unfortunately, discount items are final sale.

 

Can I get a refund for a swimsuit?

Unfortunately, the swimsuits are final sale.

 

Can I pay online with a gift card?

For the application of a gift card on an online purchase, you must contact us at [email protected] so that we can give you a promo code.

 

Do I have a tracking number with Canada Post?

Yes, when your order is processed in store, an email is sent to you directly with the tracking number with the name of the carrier used.

 

How do I proceed for a refund / return?

For more information on refunds / returns, visit this page!

https://www.universeboardshop.com/us/service/shipping-returns/