FAQ

When do you ship the packages?

We ship packages Monday through Friday.

 

Can I get a refund for a discounted item?

Unfortunately, discount items are final sale.

 

Can I get a refund for a swimsuit?

Unfortunately, the swimsuits are final sale.

 

Can I pay online with a gift card?

Not for the moment.

 

Do I have a tracking number with Canada Post?

Yes, when your order is processed in store, an email is sent to you directly with the Canada Post tracking number.

 

How do I proceed for a refund / return?

For more information on refunds / returns, visit this page!

https://www.universeboardshop.com/us/service/shipping-returns/