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Shipping & returns
Orders are shipped on business days only from Monday to Thursday. The processing time for your order is from 1 to 3 business days. If the period is extended, we will contact you to inform you. Preparation time includes the time it takes to validate the order and the time it takes to prepare the package.
Shipping methods for your online orders
In-Store Pickup: You will receive an email confirmation when your order is ready for pickup. You will be asked for identification on site. Only the person who placed the order will be allowed to pick it up.
Delivery: We offer standard parcel delivery. We work with a variety of carriers including UPS, PUROLATOR, CANPAR and DICOM.
We offer free shipping in Canada with the purchase of $100 or more on regular priced merchandise*.
*Some items are not eligible for free shipping. The price of the standard delivery will be charged. (Skateboard, Longboard, Snowboard, Splitboard, etc.)
Standard delivery - Quebec: $12.99
Standard Delivery - Canada: $17.99
Standard delivery - USA: $24.99
Wakesurf/Wakeboard delivery in Canada: $40
Surf Delivery in Canada: $180
You may return your unused product within 10 days of the date of receipt of your order using a secure packaging. The customer is fully responsible for the transport costs for the return, except in cases where there was an error during the shipment. Only unused products will be accepted for returns.
It is possible to return the incorrectly sized product not used for replacement with the same product of good size. Each refund request will have to be evaluated by our customer service.
To return a product, you must apply for RA # from our customer service department at [email protected]. No returns will be accepted without RA #. The return number given to you is valid for a period of 10 working days, after this date, no exchange or refund will be made.
Note that there is a delay of 48 hours for the online refund.
No returns, exchanges or refunds on discounted products. Products on sale are considered final sales and can not be returned or exchanged.
Terms and conditions
All merchandise eligible for return must be in its original packaging, must not have been worn, must not have been washed and price tags must still be attached.
A gift card can not be refunded or replaced if lost or stolen.
Shipping and handling charges will not be refunded.
For more information, write to us at [email protected]